Laxmi Call Centers Made Easy

Product Code : 8170082196

Availability: In stock

Regular Price: Rs. 195

Special Price: Rs. 185

Quick Overview


Section I - Background and Basics
Chapter 1 - Phone System
Chapter 2 - Improving Your Business Telephone System
Chapter 3 - Telephone Line
Section II - Technology Runs the Show
Chapter 4 - Telemarketing Call Centers
Chapter 5 - Customer Service Call Centers
Application - Reservations Desk
Application - Appointment Setter
Chapter 6 - Automatic Call Distribution
Application - Inbound Sales Office
Chapter 7 - Handling Voice Calls
Application - Technical Support
Chapter 8 - Multimedia Call Centers
Application - Internal Help Desk
Application - Credit Management
Chapter 9 - Keeping Track of Everything
Section III - Building and Implementing Your Call Center
Chapter 10 - Putting All the Elements Together
Chapter 11 - A Primer on Purchasing
Chapter 12 - Managing A Successful Cut Over
Appendix A - Call Center Ogranizations
Appendix B - Call Center Publications

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Brand / Publisher Laxmi
Return Policy 30 Days
ISBN 8170082196
Author Stephen Medcroft
Language English
Study Stream Engineering
Specialization Computer Science
Subject Computer Science
Pages 310
Binding Paperback


Brand Information

Laxmi Publications is a privately held publishing company and is one of the leading publishers of Engineering, Computers, College, School (CBSE Board) and Children books in India and abroad. It has following subsidiaries and imprints through which it caters to different niches of educational and professional books market.

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